# Troubleshooting

Here you find solutions to common issues.

- When I start recording, the Dictation Box opens and the text is written there instead of in the app I'm working in.

If the cursor is placed in a text field that is unknown to Dragon Professional Anywhere, the Dictation Box is opened by default. To change your settings to dictate at the cursor instead, without the ability to navigate, edit or format the text using your voice, open the Text Input pane of the Options dialog box, go to the What happens when the cursor is placed in an unknown text field? section and select Use Basic Text Control.

The app you're working in might run using different user credentials or with administrator privileges. Dragon Professional Anywhere and your app must use the same user credentials for Dragon Professional Anywhere to be able to directly write the text in your app. Contact your administrator.

- When I speak, the ring around the microphone icon doesn't pulse green, and incorrect or no text is written.

You might have selected the wrong microphone during logon. To change to another microphone, select the menu icon > Microphone and select a microphone.

If you're using a PowerMic, it might be disabled; to enable it press CTRL + ALT + P. If this doesn't work, contact your administrator and ask if they have configured a different hotkey.

- When I start recording, Dragon Professional Anywhere reports an internal server error and I can't record.

Contact your administrator.

- I changed my settings in the Options dialog box, but they are not saved.

Make sure you select Apply All after you've changed your settings. If your changes are still not saved, this might be a network problem or server problem. Contact your administrator.

- The language of the Dragon Professional Anywhere user interface is different from the language I'm dictating in.

This is a configuration problem. Contact your administrator.

- The What You Can Say page shows a mixture of languages.

This is a configuration problem. Contact your administrator.

- I say the name of the auto-text, but the auto-text isn't inserted; instead, the command is written.

Make sure you say a valid auto-text name. To display a list of available auto-texts, say what can I say and scroll to the Auto-texts section.

If how the auto-text name is written and how it's pronounced are very different, make sure that the Spoken form (how it's pronounced) reflects this. For more information, see: Spoken forms.

Your system might use a keyword to identify that there's an auto-text to process. To see which keyword your system expects you to use as part of the voice command, say what can I say.

- When I try to log on to Dragon Professional Anywhere, an error message is displayed: No supported audio device is available. To start Dragon, connect a device and select Refresh.

Connect your microphone and select Refresh. If the error message is displayed again, contact your administrator.

- When I log on to Dragon Professional Anywhere, a message is displayed: The system is currently unable to retrieve your full speech profile. You can still log on and record, but some customized settings and features might be unavailable. This issue is temporary; your settings should be restored soon.

  Select Continue to start Dragon Professional Anywhere in resiliency mode. This feature enables you to log on and use speech recognition even when Dragon Professional Anywhere can't reach the server to verify your user credentials.

  The following restrictions apply in resiliency mode:

  You might not be able to use auto-texts and step-by-step commands.

  You can't open the Options, Manage Auto-texts and Manage Step-by-step Commands dialog boxes.

  You can't change or reset your password.

  Full functionality will be restored when Dragon Professional Anywhere can connect to the server again and you then log on to Dragon Professional Anywhere.

- Dragon Professional Anywhere shuts down unexpectedly; no error message is displayed. The next time I start Dragon Professional Anywhere, a message is displayed: A previous Dragon session shut down unexpectedly; you can send the corresponding log file to your system administrator for analysis.

Select Browse to open the folder containing the log files and send the files to your administrator.

- When I open the personalization and help window by saying what can I say, the window isn't displayed properly or closes unexpectedly and an error message is displayed.

Contact your administrator.

- When I insert an auto-text, I see unreadable code instead of the expected formatted text.

Some apps can't process formatted auto-texts. If this causes errors, contact your administrator.

- When I insert an auto-text into Microsoft Word, I do not see the expected formatting.

In Microsoft Word, open File > Options > Advanced. In the Cut, copy and paste section, change the Pasting from other programs setting to Keep Source Formatting.

If your auto-text contains fields, make sure that the required formatting is applied to the field delimiters.

- I've inserted an auto-text that contains an image, and now the image is selected when I navigate between fields or removed when I say accept defaults or field complete.

To enable Dragon Professional Anywhere to distinguish between images and fields in apps running in a web browser, change the field delimiter to something other than square brackets. Be aware that any previously defined fields using square brackets as field delimiters no longer work afterwards.

- I can't open the end user help in Dragon Professional Anywhere.

Make sure that you have write permissions for the Dragon Professional Anywhere folder. In Windows Explorer, navigate to the location where Dragon Professional Anywhere is installed, right-click the folder (by default this is named `Standalone`), select Properties > Security and make sure the Write permission has a check mark under Allow.

- I work with a Philips SpeechMike or Nuance PowerMic 4 device, and my computer's screen saver isn't displayed after the configured period of inactivity even though recording is in standby mode and I'm not actively recording.

Press and hold the left mouse and touchpad buttons on your recording device for five seconds. When the firmware setting has been changed successfully, the device provides visual and audio feedback. This setting is stored on the device and needs to be changed individually for each device.

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